Last updated: November 2, 2026
This policy explains where we ship, what shipping costs, and how long orders take to arrive.
Where we ship
We ship to addresses within the United States. We do not currently ship internationally.
Shipping cost
Standard shipping is free on every order shipped to a US address. There are no handling fees. Your shipping cost is always shown in your cart and at checkout before you pay.
Order processing and cutoff time
- Business days are Monday to Friday, excluding US federal holidays.
- Orders placed before 12:00 PM Pacific Time on a business day begin processing the same day. Orders placed after the cutoff, or on a weekend or holiday, begin processing the next business day.
- Orders are processed and handed to the carrier within 1 to 3 business days.
Delivery time
After your order ships, standard delivery takes 5 to 10 business days. In total, most orders arrive within 6 to 13 business days of being placed. Delivery times are estimates and are not guaranteed; carrier delays, severe weather and peak seasons can add time.
Shipping confirmation and tracking
We email you when your order ships. If tracking is available for your shipment, the tracking number is included in that email.
Delayed or lost shipments
If your order has not arrived within 13 business days of purchase, please contact us with your order number. We will look into it with the carrier and keep you updated.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, contact us with your order number and a photo. These items are covered by our Returns & Refunds Policy, and return shipping is free.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can only change the address before the order has shipped.
Contact us
Questions? Email help@refrinex.shop or call +1 (620) 591-2276, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. You can also use our contact form.